Hospitals

Scottsdale Healthcare Osborn Medical Center

7400 E. Osborn Road
Scottsdale, AZ 85251
480-882-4000

Scottsdale Healthcare Osborn is a 337-bed, full-service hospital, a leader in the fields of trauma, orthopedics, neurosurgery, cardiovascular and critical care. It is home to a certified Chest Pain Center, American College of Surgeons-verified Level I Trauma Center and DNV Healthcare certified Primary Stroke Center

Scottsdale Healthcare
Patient Services

At Scottsdale Healthcare, we're here to help.

That means providing not only excellent healthcare, but also answers to your questions.

Whether you're a patient or visitor, you'll find useful information by simply clicking the links to the left. These links will take you to pages with details on everything from our locations, parking and gifts shops to nearby accommodations and more.

You'll also find links to a variety of convenient interactive services. These include pre-registering for your hospital stay, scheduling a radiology procedure, requesting your medical records and requesting personalized research on a health topic.

Scottsdale Healthcare is dedicated to providing world-class patient care and the healthcare experience you deserve. If you have a question that isn't answered on our Patient Services pages, please email us at info@shc.org .

Medical Services Directory

Scottsdale Healthcare facilities offer a wide range of hospital based and outpatient medical services and programs. We offer the healthcare that you seek and deserve. Our world-class patient care model is focused on three pillars: The Best Physicians; The Latest Technology and Magnet Award Winning Nurses and Compassionate Staff and Volunteers.

Please select from the list to learn more about our clinical areas of excellence and medical services available at our multiple facilities in Scottsdale and across the valley.

  • Balance & Vestibular Center
  • Bariatric Weight Loss Surgery
  • Cancer Care
  • Community Health
  • Corporate Health
  • Diabetes Management
  • Diagnostic Imaging Services
  • Digestive Health
  • Emergency Services
  • Essential Touch Wellness Center and Boutique
  • Heart & Vascular
  • Home Health Services
  • Infusion & Treatment Services
  • Maternity Services
  • Men's Health
  • Minimally Invasive Surgery
  • Neurosciences
  • Nutrition Services
  • Orthopedic Services
  • Outpatient Therapy Services
  • Pain Management
  • Pediatrics
  • Sleep Disorders Center
  • Trauma Center
  • Weight Management
  • Women's Health
  • Wound Management
  • Urgent Care Plus

Patient Pre-Registration

Welcome to the Scottsdale Healthcare online patient pre-registration form. Use this form to save time by submitting your pre-registration information prior to your admittance. Please do not use this form to submit pre-registration information for a normal doctor's visit.

All fields in bold indicate information necessary for on-line pre-registration. If you do not have all of the information indicated in bold, do not proceed. The system will not accept your registration. To complete your pre-registration in a timely fashion, Scottsdale Healthcare must obtain a copy of both the front and back sides of your insurance card. Please note your full name and date of admission on the copy and fax it to the appropriate facility:

Attention: Pre-Registration Coordinator

Facility Fax
Osborn Medical Center 480-882-6931
Osborn Medical Center OB/Maternity 480-882-4031
Shea Medical Center 480-882-6931
Shea Medical Center OB/Pediatrics 480-323-3137
Greenbaum Surgery Center 480-882-6916
Sleep Disorders Center 480-882-6244
Piper Surgery Center 480-882-6916
Shea Medical Center Pain Center 480-323-1949
Shea Diabetes Management 480-323-1949
Thompson Peak Hospital 480-882-6931
Virginia G . Piper Cancer Center 480-323-1949

Scottsdale Healthcare recognizes the confidential nature of the information you are about to submit. For this reason, you are now working in a new secured window. Your browser will indicate this by displaying a padlock in the bottom right corner of your browser window. You can feel secure knowing that the information you are providing will be kept in strict confidence and exceeds the Internet standards necessary for transmitting this type of information. Once you have submitted your pre-registration form you will receive an e-mail confirmation and confirmation number. Keep this number for your records. Thank you for choosing Scottsdale Healthcare.

Visitor Resources

Cafeteria and Visitor Dining

Family members and visitors can order a guest tray to be delivered to the patient's room for $8.50. You also may visit our cafeterias and Baguettes Lobby Café (Shea Medical Center) for hot meals, sandwiches, salads, Starbucks coffee and so much more. Vending machines are located throughout the hospitals

Daily cafeteria hours at Osborn Medical Center
6 - 10 a.m.
11 a.m. - 2 p.m.
4 - 8 p.m.
11 p.m. - 2:30 a.m.

Daily cafeteria hours at Shea Medical Center
6 - 10 a.m.
11 a.m. - 2 p.m.
3 - 7 p.m.
11 p.m. - 2:30 a.m.

Baguettes Lobby Café at Shea Medical Center
Located in the main lobby across from Admitting
7 a.m. – 8 p.m. weekdays

Daily Cafeteria hours at Thompson Peak Hospital
6:30 - 9:30 a.m.
11 a.m. - 2 p.m.

Baguettes at Thompson Peak Hospital
Located off main lobby next to cafeteria
7 a.m. - 11p.m.
3 - 11 p.m.

Order Express kiosk
Located in cafeteria. Place your order electronically and it will be ready when you are.
3 - 11 p.m.

Contacting/Finding a Patient?

There are three ways to contact a patient at Scottsdale Healthcare.

  1. Call the main operator and ask to be connected to the patient's room.

Scottsdale Healthcare Osborn Medical Center—480-882-4000
Scottsdale Healthcare Shea Medical Center—480-323-3000
Scottsdale Healthcare Thompson Peak Hospital—480-324-7000

  1. Call the patient's room directly.
  2. Visit the Information Desk in the main lobbies of the hospitals. Our wonderful volunteers will be happy to help you.

Delivery Addresses for Patients

Please use the addresses below to deliver items to patients (i.e. mail, flowers)


Scottsdale Healthcare Osborn Medical Center
7400 E. Osborn Road
Scottsdale, AZ
On Osborn Road just east of Scottsdale Road
Visitor entrance is on the north side of the building

Scottsdale Healthcare Shea Medical Center
9003 E. Shea Blvd.
Scottsdale, AZ 85260
On Shea Blvd. just east of the Loop 101
Visitor entrance is on south side of building

Scottsdale Healthcare Thompson Peak Hospital
7400 E. Thompson Peak Parkway
Scottsdale, AZ 85255
On the northeast corner of Scottsdale Road and Thompson Peak Parkway
Visitor entrance is on the east side of the building

Parking

Parking at Osborn Medical Center
Patients and visitors can park in the garage, located on the northwest corner of Fourth Street and Drinkwater Boulevard, or in the surface parking lot located on Fourth Street, just north of the hospital. Public parking spaces are also available along the street with a two-hour time limit.

Parking at Shea Medical Center
Patients and visitors are welcome to park in the garage northeast of the hospital or in the south lot outside the main entrance. If either lot is full, more parking is available on the corner of Mountain View and Cochise Drive with a campus shuttle that will bring you to the entrance. To expedite a shuttle pickup, please call 480-882-6300.

Parking at Thompson Peak Hospital
Patients and visitors can park in the surface lot adjacent to the main entrance on the corner of Thompson Peak Parkway and Scottsdale Healthcare Drive.

Visiting Hours

Scottsdale Healthcare has adopted a philosophy of patient- and family-centered care. We want your family members and visitors to visit at times convenient to their schedules. We have no “posted” visiting hours, but some specialty areas may have restrictions. Your sensitivity and cooperation to these restrictions is greatly appreciated.

Hospital Access: Visitor Registration Enhances Safety
The visitor registration program at Scottsdale Healthcare Shea Medical Center, Scottsdale Healthcare Osborn Medical Center and Scottsdale Healthcare Thompson Peak Hospital is designed to enhance the safety of staff, patients and families.

Shea Medical Center: From 8 p.m. - 4 a.m., all visitors are to enter through the main entrance. All other doors will be locked at 8 p.m. All visitors will sign in and a receive visitor badge listing their first name and patient room number. Visitor badges lose their access authorization after 24 hours. Anyone wearing an expired badge will need to re-register or leave the building.

Osborn Medical Center: From 8 p.m. - 5 a.m., all visitors are to enter through the emergency entrance. All other doors will be locked at 8 p.m. All visitors will sign in and receive a visitor badge listing their first name and patient room number. Visitor badges lose their access authorization after 24 hours. Anyone wearing an expired badge will need to re-register or leave the building.

Thompson Peak Hospital: From 11 p.m. - 4 a.m., all visitors are to enter through the emergency entrance. All other doors will be locked at 11 p.m. All visitors will sign in and receive a visitor badge listing their first name and patient room number. The Visitor badges are issued from 8 p.m. to 11 p.m. by our concierge and from 11 p.m. to 4 a.m. by Security in the emergency room. Visitor badges lose their access authorization after 24 hours. Anyone wearing an expired badge will need to re-register or leave the building.

Interpretation and Translation
Services Department

Scottsdale Healthcare has trained, certified, dedicated Spanish medical interpreters, Sign language interpreters and translators who offer a variety of services to accommodate our patients and family members who have limited proficiency in English or are deaf or hard of hearing. They are available in both clinical and non-clinical settings.

Under the Americans with Disabilities Act and Title VI of the Civil Rights Act of 1964, hospitals are required to provide effective means of communication for patients and their companions who have limited proficiency in English, are deaf or hard of hearing.

The Office for Civil Rights (OCR) of the United States Department of Health and Human Services (HHS) has a longstanding position that in order to avoid discrimination against a Limited English Proficiency (LEP) persons and/or patients who have disabilities affecting hearing, vision, of speech, health providers receiving Federal financial assistance must take adequate steps to ensure that these patients receive, free of charge, the language assistance necessary to afford them meaningful access to their services.

What services are offered?

  • Oral interpretation
  • Written translation
  • Sign Language
  • Visual Interpreting Services (Rover)
  • TTY/TDD • The Language Line has phone interpreters capable in 160 languages

Servicios de Interpretación y Traducción

Scottsdale Healthcare cuenta con sus propios intérpretes médicos de español, certificados y con capacitación especializada; con intérpretes para el lenguaje de señas, y con traductores. Todos ellos ofrecen una variedad de servicios para cubrir las necesidades de nuestros pacientes y sus familiares con dominio limitado del idioma inglés, sordera o discapacidades auditivas. Se encuentran disponibles para interacciones tanto clínicas, como no clínicas.

De acuerdo con la Ley para los Estadounidenses con Discapacidades y el Título VI de la Ley de los Derechos Civiles de 1964, se exige que los hospitales proporcionen medios de comunicación efectivos para los pacientes y sus acompañantes con limitaciones en el dominio del idioma inglés, con sordera, o con discapacidades auditivas.

La Oficina de Derechos Civiles (Office for Civil Rights) del Departamento de Salud y Servicios Humanos (Health and Human Services) de los Estados Unidos ha adoptado desde hace mucho tiempo la postura de que, con el propósito de evitar la discriminación en contra de las personas con dominio limitado del idioma inglés y/o de los pacientes con discapacidades que afecten su audición, vista o habla, los proveedores de servicios de la salud que reciban asistencia financiera del Gobierno Federal deberán tomar las medidas apropiadas para asegurar que estos paciente reciban, gratuitamente, la asistencia referente a lenguaje necesaria para proporcionarles el acceso adecuado a sus servicios.

¿Cuáles son los servicios que se ofrecen?

  • nterpretación (oral).
  • Traducción (escrita).
  • Lenguaje de señas.
  • Servicios de interpretación visual (Rover).
  • TTY/TDD.
  • Servicio de “Language Line”, que cuenta con intérpretes por vía telefónica para 160 idiomas.

Office for Civil Rights Hospitals and Effective Communication

The Language Line ® Rover

On-Demand Service! Communicate with your deaf clients and our Registry of Interpreters for the Deaf (RID) certified American Sign Language interpreters. Also available for your Spanish-speaking customers (more languages to be added).

The mobile video language interpreter

  • Improves the quality of patient communication
  • Provides interactive high quality video sessions with a professional interpreter
  • Supported by state-of-the-art Internet Protocol (IP) videoconferencing technology

How does the Language Line ® Rover work?

The Rover sends signals to your facility's computer network, which are then transmitted thru secure network over the Internet to one of our Language Line Services video call centers.

When our call center sends communication back to the Rover, the patient and interpreter can see and hear each other.

 

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